Dated: 23 December 2022
Jazeerafs is a mortgage broking company based in Sydney, New South Wales, Australia. We are committed to protecting the privacy of our clients and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This privacy policy explains how we collect, use, and protect the personal information of our clients. It also explains your rights in relation to your personal information and how you can access and correct it.
Please read this privacy policy carefully before using our services or providing us with your personal information. By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your personal information as described in this privacy policy.
Collection of Personal Information
We may collect personal information about you when you:
Use our services, including filling out online forms or providing information to us in person or over the phone;
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Visit our website or use our online services;
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Interact with us on social media;
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Participate in surveys or other research activities.
The types of personal information we may collect include:
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Your name, contact details, and other identification information;
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Your financial information, including your income, assets, and liabilities;
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Your employment history and education background;
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Any sensitive information you choose to provide to us, such as information about your health or racial or ethnic origin.
Use of Personal Information
We may use your personal information for the following purposes:
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To provide mortgage broking services to you, including assessing your eligibility for a mortgage;
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To manage and administer our business operations, including communicating with you and maintaining records;
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To improve our services, including by conducting research and analysis;
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To comply with legal and regulatory requirements.
Information Transfer
In some cases, we may transfer your personal information to third parties located outside of Australia. For example, we may use service providers or contractors located in other countries to assist us in providing our services or managing our business operations.
Before transferring your personal information to a third party located outside of Australia, we will take reasonable steps to ensure that the third party has appropriate safeguards in place to protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
If you have any concerns about the transfer of your personal information to third parties located outside of Australia, please contact us using the details provided below.
You can add this information to your privacy policy by inserting it in an appropriate section, such as the “Disclosure of Personal Information” or “Protection of Personal Information” section. It is important to be transparent about any international transfers of personal information and to ensure that appropriate safeguards are in place to protect the privacy of clients.
Disclosure of Personal Information
We may disclose your personal information to third parties for the following purposes:
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To lenders and credit agencies in order to assess your eligibility for a mortgage
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To service providers and contractors who assist us in providing our services and managing our business operations
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To legal and regulatory authorities as required by law
We will not disclose your personal information to third parties for marketing or any other purposes without your consent, unless we are required or permitted to do so by law.
Protection of Personal Information
We take reasonable steps to protect the personal information we collect from unauthorised access, use, or disclosure. These steps include implementing secure servers, encrypting sensitive data, and restricting access to personal information to authorised personnel.
However, please be aware that the transmission of information over the internet is not completely secure, and we cannot guarantee the security of your personal information.
Access to and Correction of Personal Information
You have the right to request access to your personal information and to request corrections if you believe the information is inaccurate, out-of-date, incomplete, or misleading.
To make a request, please contact us using the details provided below. We may need to verify your identity before granting access or making corrections.
If you make a request to access or correct your personal information, we will respond to your request within a reasonable time.
Complaints and Concerns
If you have any complaints or concerns about our handling of your personal information, please contact us using the details provided below.
We will investigate your complaint and attempt to resolve it in a timely and satisfactory manner.
If you are not satisfied with our response, you can make a complaint to the Office of the Australian Information Commissioner.
Australian Financial Complaints Authority (AFCA)
If you have a complaint or dispute about our handling of your personal information, we encourage you to contact us using the details provided below in the first instance. We will make every effort to resolve your complaint or dispute in a timely and satisfactory manner.
If you are not satisfied with our response, or if you prefer not to contact us directly, you can make a complaint to the Australian Financial Complaints Authority (AFCA). AFCA is an independent external dispute resolution scheme that provides free and fair resolution of complaints and disputes between consumers and financial services providers.
You can contact AFCA by:
Phone: 1800 931 678
Email: info@afca.org.au
Mail:Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
You can find more information about AFCA and the complaints process on the AFCA website: www.afca.org.au
Contact Us
If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us at:
Email: support@jazeerafs.com.au
Phone: 1300 976 398
Mail: Level 1, 22 Brookhollow Avenue, Norwest NSW 2153.